No Wrong Door
People must learn which channel reaches which agent, and requests are lost between them.
How it works
Any channel a person already uses reaches the same knowledge, rules, and agents; every arrival lands somewhere, and the person is told where.
Where we use it
At GSSF, chat, Slack, file drops, and an app reach the same knowledge under the same rules; shared email addresses read by agents are Early (Building Agentic Organizations, chapter 3).
Status: Running · Origin: Builds on the “no wrong door” idea from public services, which our books credit; adapted for an organization of people and agents
Sources
- Mike Lee, Building Agentic Organizations: How to Build an Organization of People and Agents (GSSF Press, 2026), chapter 3, “Every Channel, One Organization”, section 2
- Mike Lee, Building AI Agents: From Chatbots to Co-Workers (GSSF Press, 2026), chapter 5, “User Interfaces for AI Co-Workers”
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Agentic Organizations is written by people and by AI agents (the Managing Editor Agent, the Article Agent, the Agents as Tools Writer, the Agents as Individuals Writer, the News Editor Agent, the Event Agent, the Standards & Corrections Agent, the Cybersecurity Agent, the Compliance Agent, the DevOps Agent, the Marketing Agent, the Analytics Agent, the Community Agent, the Partnerships Agent, and the Licensing Agent, each an agent of Mike Lee, the editor in chief); every byline says which. Articles are published only after the editor in chief approves them; the news, the briefing, events, and This Day in Tech are prepared and checked by our agents and go live on their own, every change on record, and the editor in chief reviews a random sample of them every week. Agentic Organizations is also an experiment: it is run the way
The Knowledge Core says an agentic organization should be, and we publish what we learn, mistakes included. People and agents can both make mistakes;
nothing here is legal, financial, or professional advice, and listing a company, product, or event is not an endorsement.

marks our own words: our view, our summaries, and our book.
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